Customer testimonial from Aspi Specialist Cars

Aspi Specialist Cars is a family-run, independent dealership specialising in premier pre-owned cars with a modern showroom situated between Stratford-upon-Avon and Warwick. Trading since 1990, the business prides itself on customer service, attention to detail and providing trusted advice to its customers. And the team looks for the same qualities in their providers and partners. So, when they needed to find a new insurance provider a few years ago, all recommendations led them to the team at NFU Mutual Central-South Warwickshire & Pershore agency. They haven’t looked back. 

“When we were actively looking for a new insurance provider and asking our friends and contacts for recommendations, NFU Mutual Central-South Warwickshire and Pershore agency kept coming up in conversations. Word-of-mouth reviews were consistently good, we knew the brand and, importantly to us, the agency is local to our showroom. 

“Since we became customers, the service has been consistently excellent and we have built a really good relationship with our Agent, Jon Bird. It’s friendly and relaxed, but we know that he will also be honest and transparent when he needs to be. And when a flash flooding seriously impacted our premises in 2020, he was there when we really needed him. 

“The response was faultless. Our call was handled quicky and sympathetically, and plans were put in place almost immediately. Our showroom was flooded and half a million pounds worth of stock was at risk, but we could not have been in better hands. We know that the floodings had caused business casualties elsewhere and must have impacted their other clients in the area, but we were never made to feel that we were waiting in a queue. The service was first class. It was all the proof, if we needed it, that we had made the right decision in choosing NFU Mutual as our insurance provider. 

“Our showroom is relatively rural and surrounded by fields, which does make us vulnerable to flooding. But following the event, Jon was able to put us in touch with a specialist in this area at NFU Mutual who then worked with us to put measures in place to help stop it from happening again. It’s a prevention-rather-than-cure attitude and we haven’t had another similar situation since.

“Although we haven’t wanted or needed to look elsewhere for our insurance, we never feel taken for granted. The personal service was and is second to none. We now use the agency for our home insurance and our second business, a café in the local area. Our families also use NFU Mutual Central-South Warwickshire and Pershore agency to insure their businesses. We all know that the team will continue to provide the best possible service as we evolve and grow. We’re looking forward to taking this journey with Jon and team.”