STORM CLAIMS: If your property has been damaged as a result of the recent weather conditions and you don't need us to take urgent action you can notify us online of your claim. 

If you do require urgent action to be taken by us, call: 0800282652

STORM CLAIMS: If your property has been damaged as a result of the recent weather conditions and you don't need us to take urgent action you can notify us online of your claim. 

If you do require urgent action to be taken by us, call: 0800282652

Climate Change, Nature and Biodiversity

Climate change is a global challenge that affects us all and will continue to do so for years to come. The effectiveness of actions taken in the short term will determine climate change trajectory and outcomes in the medium and long term.

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Find out more about our plans to reduce our environmental impact:

Our Net Zero Roadmap

We launched our Net Zero Roadmap early in 2022, which sets out our aims to become Net Zero by 2050 and half our emissions by 2030, as well as establishing our plans to contribute to reducing climate change and its impacts.  

To help work towards our climate change targets,  we have undertaken a series of initiatives across the business that will help reduce our carbon emissions, including energy efficiency initiatives, improvements to the sustainability of their motor claims experience, investment in green solutions and support for customers’ renewable energy ventures.

For more information on our Climate Change strategy and current performance:

View our Climate Change Disclosures

ClimateWise

NFU Mutual is a proud member of ClimateWise, a global leadership group supporting the insurance industry to better communicate and respond to the risks and opportunities associated with climate change. The membership brings a valuable opportunity to have our climate change reporting and action plan independently reviewed by external experts. We also look forward to learning from and sharing knowledge with peers as part of the ClimateWise networking group. We welcome the opportunity to come together with other insurers to explore and take effective actions on this global issue that affects us all.

Green parts

Our Claims team are continually exploring new initiatives and suppliers that might be able to support our commitment to being a responsible business. For example, our green parts scheme, in partnership with SYNETIQ, offers consenting customers recycled repair options for mechanical damage claims. To extend this impact, we are also trialing the use of recycled parts to prevent older vehicles being written off, such as replacement of stolen catalytic converters. 

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Learn more about the environmentally friendly options we offer our motor claims customers

Supporting our customers to make environmentally-friendly changes

As a UK based insurer with rural communities at our heart, NFU Mutual is committed to meeting the insurance needs of our members as they transition to a low carbon economy. Renewable energy schemes are a popular way for farmers to diversify their business and make their farms sustainable for the future. That’s why we’re working with NFU Energy on their Renewable Energy Solutions service, helping and supporting NFU members with their insurance needs for small scale renewable energy projects. 

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Promoting nature and biodiversity across NFU Mutual owned sites 

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As a commercial landowner, NFU Mutual believes there is an innate responsibility to protect, and where possible enhance, the nature and biodiversity of its owned sites. 
 
Across our Stratford sites, we have 14 hectares of open green space with over 1000 trees of 79 different species. We operate a number of different initiatives to encourage nature and biodiversity and prevent nature loss. These include: wildflower gardens to encourage flying insects; log piles to provide habitats for insects, fungi, mosses and lichens; bird feeding stations and the installation of bat, bird and owl boxes across our sites, as well as bee hotels. We have recently installed signage explaining the benefits of each of these initiatives to help raise awareness and educate staff on what they could do at home. 

Our nature-focused community support

Our community support activity provides another opportunity for us to play our part in protecting and enhancing our environment. This is possible through the causes we support, as well as through our employee volunteering scheme.

In 2023, 58% of our overall employee volunteering hours were spent completing tasks to support local nature and biodiversity initiatives. For example, the ESG Team enjoyed a day working at Oakbrook Community Farm during National Tree Week, supporting The Tree Council as part of a group that planted over 500 trees on the site across the day.

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Find out more

Our Climate Change, Nature and Biodiversity activity is just one of the ways we deliver against our amibition of Caring for the Environment. To learn more about our strategy and actions, explore our latest Responsible Business Report.